🔄Refund & Return Policy
Thank you for shopping with Smart Guide Pro. We strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.
đź•’ Return & Refund Window
You may request a return or refund within 7 days of receiving your order. After this period, we unfortunately cannot offer a full refund or exchange.
âś… Eligibility for Returns
- The item must be unused and in the same condition you received it
- It must be in its original packaging
- A receipt or proof of purchase is required
❌ Non-Returnable Items
- Gift cards
- Downloadable digital products
- Personal care or hygiene items
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Items marked as final sale or discounted
🧾 Partial Refunds (If Applicable)
- Items with visible signs of use
- Opened software, CDs, DVDs, or electronics
- Damaged items not due to our error
đź’ł Refunds Process
Once your returned item is received and inspected:
- We’ll notify you by email of the approval or rejection of your refund
- If approved, your refund will be processed within 7–10 business days to your original payment method
🕵️‍♂️ Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your credit card company (posting time may vary)
- Contact your bank (processing may take additional time)
If the issue persists, contact us at 📧 info@smartguidepro.com
🔄 Exchanges
We only replace items if they are defective or damaged.
To request an exchange, contact us at:
📧 info@smartguidepro.com
đźšš Shipping Returns
- You are responsible for paying your own return shipping
- Shipping charges are non-refundable
- If a refund is approved, return shipping will be deducted from your refund
📬 Contact Us
Have questions or need help with a return?
📧 info@smartguidepro.com